“Today we use Stacey more then ever and we are still benefiting from her insights and knowledge.  I am not sure how deep her well of knowledge goes, but I suspect that we are not even close to the bottom."

Dan Cosgrove, CEO, Mercantile Systems, Inc.

Mercantile Systems, Inc. had decades of solid performance as a mystery shopping company for restaurants and retail companies.  However, revenues remained steady year-over-year and growth was flat.  Dan Cosgrove, CEO, and Valerie Casares, COO, wanted to explore options to improve the growth of the company.

Stacey Paynter conducted a business audit that not only uncovered a new positioning for the organization, but also identified areas where growth could be realized.  The organization’s services were redefined, prospective industries were broadened to include those with a dependence on customer service, and pricing — contracts as well as the internal organization — were revamped.  In addition, marketing infrastructure was developed through the launch of a website, online plan and public relations plan. 

The results have been significant.  Within three years, the client roster had expanded to include national and international business-to-business, retail, financial services, entertainment, automotive and real estate organizations. Mercantile Systems has seen a 300% increase in revenues and a significant increase in bottom line performance.  Stacey continues to be an advisor to Mercantile Systems’ leadership for business and marketing initiatives.